SHIPPING DETAILS
Discount Tackle Shipping Options
| Service Level | Less than $59 | $59 or More |
| Economy Shipping (4-7 Business Days) | $3.99 | Free |
| Expedited Guaranteed Delivery (1-3 Business Days) | $9.99 | $9.99 |
Orders are shipped daily from Monday - Friday. You can expect your order to ship on the same or next day that you place it. Any orders placed after 2pm PST Friday and over the weekend will ship the following Monday.
FREE GROUND SHIPPING DETAILS
- Free ground shipping on orders over $59
- Offer valid in the contiguous U.S. ONLY
Return Policy and Satisfaction Guarantee
If you are not completely satisfied with any item in your order, simply return it to us within 60 days of the delivery date and we will credit you for the entire amount of the item, assuming it meets the criteria below.
The following exceptions to this policy apply and do not qualify for a refund: (a) Items that have been used and cannot be resold as new; (b) items that are special ordered cannot be returned; (c) laundered clothing/gloves/hats/buffs etc. cannot be returned or exchanged; (d) electronic devices, once opened, cannot be returned and if defective or damaged must be returned by the customer directly to the manufacturer for warranty repair or replacement.
The customer is responsible for any return shipping fees and/or package insurance.
You are not required to obtain a return authorization number, but you must include your order number with the product(s) being sent back for return/refund. We strongly recommend insuring the package being returned as well as obtaining a tracking number. We will not be held responsible for returned packages that are lost or items damaged in transit by carriers.
Products that are sold with owners manuals, operating/assembly instructions, stickers, documents or accessories of any kind must be returned with all of the accompanying items. Returns sent without these items may be rejected and returned to the customer at their cost.
We strongly recommend using the same packaging your item(s) were sent to you in, to be used for return.
Please confirm you’re sending items back to the correct seller. We are not responsible for items sent to us that were not originally purchased from Discount Tackle.
*All rods must be returned in their original packaging or similar shipping tube to protect the integrity of the rod. If your shipping tube was damaged in transit, please notify a customer service representative.
Returns shall be sent to:
Discount Tackle
Attn: Returns
25977 SW Canyon Creek Road
Suite G
Wilsonville, OR 97070
Damaged or Lost Items
Unless is is a fishing rod, if you receive a package that is visibly damaged, please accept the package and immediately check the condition and inclusion of all products. If an item (not packaging) is damaged so that it cannot be used as intended, please take photos and send them to us immediately. If a carrier tries to deliver a rod that is obviously broken please deny the rod and request that they have the package Returned to Sender. If a rod tube is slightly damaged, please accept the package and open it immediately to determine the condition. If a rod is found to be broken, we will require photos be emailed to our CS department and action will be taken to rectify the situation. Please contact our Customer Service Department by email at info@discounttackle.com or by telephone at 800.540.9450 within 72 hours of receiving the items.
Manufacturer's Warranties and Defective Products
Some products offered on our site are covered by a manufacturer's warranty. As a reseller of new products we have no effect, access or decision making influence on how products are made, packaged or handled before we receive them. In the event that you receive a product that is defective directly from the manufacturer, you’ll need to work directly with that manufacturer for a replacement. We can assist you in obtaining contact information and warranty details should you need them. You can contact us by email at info@discounttackle.com or by telephone at 800.940.5490.
All claims made under a manufacturer's warranty must be made directly to the manufacturer.
ORDER ADJUSTMENTS
Once an order is placed, we cannot add items to the order. Please note that all orders will be shipped as placed. Sending an email asking us to add an item to your order is not feasible due to the fact that we have no control over your financial commitments.
EXCHANGES
Due to inventory fluctuations, we will unfortunately not be able to exchange item(s). If the item(s) that you are looking for is in stock, you can simply order the item(s) you want and return the item(s) you don't, for a full refund.
DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
We all know that accidents happen sometimes. If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. We will send you a replacement part and provide you with a prepaid return label to return the defective item. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier accept the package, contact us, and we will dictate the following course of action.
ORDER CANCELLATIONS
Our goal is to get your order processed and shipped as soon as possible. If you would like to cancel, please call us asap and we will do our best to cancel the order before it ships. Attempting to cancel an order via email may result in the order shipping before the email is reviewed. If an order is shipped that you would like to cancel, simply return the order for a full refund.
REFUNDS & CREDITS
After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Credit Card, PayPal). The refund amount will be composed of the original purchase price minus shipping charges. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.
