Need Help? Contact Us
- Email: firstname.lastname@example.org
- (Primary source of customer communication)
- Phone: 1-800-940-5490
- (Voicemails will be returned in the order they are received)
Hours of Operation:
- Mon - Fri: 8am - 4pm PST
- Sat - Sun: Closed
Frequently Asked Questions
Here are some answers to the most common questions we get from our customers:
How long will it take to receive my order?
We ship as quickly and efficiently as possible. Most of the time, an order placed before 2pm PST will ship that same day. Transit times can vary by carrier, but we are usually able to deliver in these timeframes:
Standard Economy Shipping (4 to 7 business days)
Expedited Delivery (1 to 3 business days)
- Fishing Rods generally ship UPS Ground (up to 5 days) or USPS Priority (2-3 Days)
My Package Shows Delivered but is not Here!
We have been getting reports of customers getting "Delivered" order statuses from USPS, but not actually getting a delivery. This happens when the post office is short handed, and they usually deliver a few days later. We're seeing it enough lately that we're not immediately reshipping or refunding packages until a few days later just to make sure.
What happens if I don't receive my package?
We'll replace packages that are lost or damaged during transit.
We are not responsible for lost or stolen shipments to a non-current address.
If we are not notified of an address change before the shipment of your order, refunds or replacements for a lost or stolen package will not be accepted.
If you provide the wrong shipping address, this is not our responsibility to replace the order.
How can I pay?
You may pay with a Master card, Visa card, Discover card or American Express. We also accept PayPal and we've recently even added Affirm payments through Shopify Pay. Please note that we may require additional information from you before we can process your order.
**Note: If there are any billing issues with your order, you will be notified via e-mail. If we do not receive a response to the e-mail within a 48-hour time period, the order will be canceled. We may require additional information from you before we can process your order. We will contact you via the phone if this is necessary.
Why is my bait different than the picture?
All of our items come directly from the manufacture or their chosen distribution channels. While we do our very best to keep website pictures current, some brands change paint schemes, shading, barring, tones or the entire color from time to time. Please don't hesitate to ask if something doesn't seem right, but trust that your item came directly from the source and we're just the reseller tasked with getting you what you want, when you want it!
Can I redeem multiple gift cards in one order?
Yes, multiple gift cards can be redeemed online and over the phone.
An Item is Out Of Stock, when do you get more in?
With Out of Stock items, we show a "Notify Me" link, where you can click and provide your email address. Once the item comes back into stock, you'll get an email to let you know it's back.
Are back-order arrival dates guaranteed?
Backorder arrival dates are provided by the manufacturer and are subject to change and are not guaranteed. As a result, using the "Notify Me" button or link on the product page is the best way to get notified when an item is back in stock.
Will I have to pay any taxes or import duties?
There are no U.S. taxes for international customers; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different, and these fees change often, we do not know these fees. Your local post/customs office can give you this information.
We want you to be satisfied with everything that we offer - from ordering to the day it hits your door. If a product is defective, many of our manufacturers offer warranties and we can help point you in the right direction.