Contact Us

Need Help? Contact Us

Due to high customer service volume on the phone (and being a little short-handed) at this time, we’re focusing on email while only taking voice messages and calling people back.  We also have people answering customer service email for questions, order status or for problems with your order, so please feel free to use info@discounttackle.com and usually get a faster response.  If you still prefer to use the phone, please leave a detailed message, and we'll try our best to get back to you in the next business day.  We appreciate you as a customer and appreciate your patience. 

  • Email: info@discounttackle.com 
  • Phone: 1-800-940-5490 Voicemail Only!

Hours of Operation: 

  • Mon - Fri: 8am - 4pm PST  Voicemail Only!
  • Sat - Sun: Closed

In the meantime, if you’re in the state of Oregon (ideally Portland metro area) and looking for work answering the Discount Tackle customer service phone, please drop us a line!

  

Frequently Asked Questions

Here are some answers to the most common questions we get from our customers:

How long will it take to receive my order?

We ship as quickly as we can!  Most of the time, an order placed before noon Pacific will ship that same day, getting to you faster than anyone else!  Transit times can vary by carrier, but we are usually able to deliver in these timeframes:

  • Standard Economy Shipping (4 to 7 business days)
  • Expedited Guaranteed Delivery (1 to 3 business days)
  • FedEx International Ground (14-21 business days)
  • Fishing Rods usually go USPS Priority Mail and take 2 to 4 business days

 

My Package Shows Delivered but is not Here!
We have been getting reports of customers getting "Delivered" order statuses from USPS, but not actually getting a delivery.  This happens when the post office is short handed, and they usually deliver a few days later.  We're seeing it enough lately that we're not immediately reshipping or refunding packages until a few days later just to make sure.

 

What happens if I don't receive my package?
We'll replace packages that are lost or damaged during transit.

International Customer Note: APC Shipments, Priority Mail, World Mail, and Express Mail do not offer a tracking service, and are NOT insured. We will not replace packages that are lost or stolen if Priority Mail, World Mail, or Express Mail was the method of shipment chosen by the customer. 

We can't be responsible for lost or stolen shipments to a non-current address.

If we are not notified of an address change before the shipment of your order, refunds or replacements for a lost or stolen package will not be accepted.

 

How can I pay?
You may pay with a Master card, Visa card, Discover card or American Express. We also accept PayPal and we've recently even added Affirm payments through Shopify Pay. Please note that we may require additional information from you before we can process your order.

**Note: If there are any billing issues with your order, you will be notified via e-mail. If we do not receive a response to the e-mail within a 48-hour time period, the order will be canceled. We may require additional information from you before we can process your order. We will contact you via the phone if this is necessary. 

 

Can I redeem multiple gift cards in one order?
Yes, multiple gift cards can be redeemed online and over the phone.

 

An Item is Out Of Stock, when do you get more in?
On Out of Stock items, we show a "Notify Me" link, where you can click and provide your email address.  Once the item comes back into stock, you'll get an email to let you know it's back.

 

Are back order arrival dates guaranteed?
Backorder arrival dates are provided by the manufacturer and are subject to change and are not guaranteed.  As a result, using the "Notify Me" button or link on the product page is the best way to get notified when an item is back in stock.

 

Will I have to pay any taxes or import duties?
There are no U.S. taxes for international customers; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different, and these fees change often, we do not know these fees. Your local post/customs office can give you this information. 

 

Defective Products
We want you to be satisfied with everything that we offer - from ordering to the day it hits your door.  If a product is defective, many of our manufacturers offer warranties and we can help point you in the right direction.